iUGO Health Helpdesk PortaliUGO Health2020-12-08T14:07:02-05:00
IUGO HEALTH HELPDESK PORTAL
For healthcare providers, the platform provides real-time access to a patient’s health history, demographic information, and real-time biometric data. Care teams can monitor a patient’s health status remotely and, if necessary, provide early-stage interventions to prevent costly hospital readmissions and ER visits.
For patients with complex care needs and their families, iUGO Care allows patients to receive high-quality healthcare at home, improving health outcomes and enhancing their quality of life.
iUGO Care integrates with iUGO Home devices and over 97% of all Bluetooth, WiFi, and SIM card-enabled durable medical equipment (DMEs). The platform also supports access to telemedicine, chronic care management, wound care, and other services to help bring healthcare home to the patient.
Accessing the iUGO Health HelpDesk Portal
Activate your account on the iUGO Health Helpdesk Portal to access useful information and support for using iUGO Health products.
Using the Knowledge Base
You can use the Knowledge Base on the iUGO Health Helpdesk Portal to find useful information such as the iUGO Care User Guide, Release Notes, and more.
Submitting a Support Ticket
Communicate with our support team for any issues you may be experiencing on iUGO Health by submitting tickets to the iUGO Health Helpdesk Portal. Provide as much detail as you can to solve problems quickly.
Ongoing Support Requests
After you have submitted a ticket to our support team, you can monitor the status of your ticket, provide more information for the support team, and re-open closed tickets if you’re still experiencing a similar issue.
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